Last Updated: 02/05/2025

At Optech Aircon, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, visit our website, or communicate with us.

1. Information We Collect

We may collect and process the following types of personal and non-personal information:

a. Personal Information

• Name, address, email, and phone number
• Company name and job title (for corporate clients)
• Billing and payment information
• Service preferences and feedback

b. Technical Information

• IP address and browser type
• Device information and operating system
• Website usage details (via cookies and analytics)

c. Other Information

• Communications with customer support
• Records of service bookings or product purchases
• Location data (if enabled by the user)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our HVAC services
• To process transactions and issue invoices
• To schedule, confirm, and track service visits
• To respond to inquiries and offer customer support
• To send service updates, reminders, or promotional materials (with consent)
• To improve our website functionality and user experience
• To comply with legal and regulatory obligations

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Trusted service providers and partners (e.g., Daikin or logistics partners) for service fulfillment
• Payment processors for secure transaction handling
• Legal authorities if required to comply with laws or protect rights and safety
• Marketing and analytics partners for performance tracking (with anonymized data where possible)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze site traffic and performance
• Remember user preferences

You may choose to disable cookies in your browser settings, but some features may be affected.

5. Data Security

We implement strict physical, technical, and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Examples include:

• Secure servers and firewalls
• SSL encryption for data transmission
• Role-based access control within our team

6. Your Rights

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing in certain situations
• Withdraw consent at any time (for marketing communications)

To exercise these rights, please contact us at [email protected] or use the contact form on our website.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Meet legal or contractual obligations
• Resolve disputes and enforce agreements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have mistakenly collected such data, please contact us for immediate removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to:

Optech Aircon Engineers
optechaircon.com
Email: [email protected]
Phone: +91-8059829980
Address: BPTP THE NEXT DOOR, U-06, Sector 76, Faridabad, Haryana 121001